Question 1

25% Off Everything Terms & Conditions

Accepted Answer

Offer available for a limited time only. Offer excludes the purchase of gift cards and e-gift cards.  Cannot be used in conjunction with any other offer.

Question 2

When will my order be dispatched?

Accepted Answer

Online orders are usually dispatched within five (5) business days, however during promotions, there may be additional delays.

Question 3

How can I track my order?

Accepted Answer

You can track your order using the below delivery service links: When your online purchase is complete you will receive an email containing your order confirmation and delivery details. We will also provide you with a link that will allow you to track and trace the status of your delivery at any time. If you do not receive a tracking link please  contact our Customer Care team , who will be happy to help you.

Question 4

My order is missing an item, will it be delivered separately?

Accepted Answer

If you have an order with multiple items, these items may only be available for dispatch from separate locations (a maximum of 3 locations). In this instance, your order will be split into multiple orders and will be delivered separately under different tracking numbers. Each time your order is split, you will receive an email notification with the new order details. There will not be any additional shipping charges applied to split orders. If you have any issues with the additional tracking number for the missing product/s, please contact our  Customer Care team  so that they can assist you. If unfortunately, we are unable to fulfil one of the items within your order we will refund you.

Question 5

Can I make changes to my order once placed?

Accepted Answer

Unfortunately, we are unable to change or cancel your order once it is placed. Delivery address changes can be made via Australia Post or Team Global Express as long as the order is still in transit. Please visit  MyPost  or  Team Global Express   to use the tracking service to redirect your parcel. For international orders, please contact DHL  here

Question 6

I have received the wrong order. Who should I contact?

Accepted Answer

Please contact our  Customer Care team  in the event you have received the wrong order.

Question 7

Why is my delivery delayed?

Accepted Answer

During popular sales and promotions: We will endeavour to meet our normal delivery timeframe however during popular sales and promotions we may experience delays. International delivery customs delay: Customs inspections may result in additional delivery delays.

Question 8

How do I return an online order?

Accepted Answer

Please see our  Returns Policy  for information on how you can easily return your online order.

Question 9

How can I return a Zippay or Afterpay purchase?

Accepted Answer

All orders purchased via Zippay and Afterpay can be returned to our online store via post or at one of our concept store locations (excluding Myer and David Jones locations). For details on how you can return a Zippay or Afterpay purchase please click  here

Question 10

I received a faulty item. What do I do?

Accepted Answer

If for some reason you receive a faulty item within your order please do not hesitate to contact our  Customer Care team  for assistance.

Question 11

Do you offer click and collect?

Accepted Answer

We offer click and collect in selected stores.

Question 12

Why have I received a fraud verification email?

Accepted Answer

For your protection all orders are reviewed for fraud and suspicious activity. If you are a first-time customer or your payment has been identified by our payment partners as a potentially suspicious order, you will receive an email notification. Your order will then be manually reviewed. Your order will be held until we can confirm your identity and verify your order.

Question 13

What is Store to Door?

Accepted Answer

Store to Door is a complimentary service available at our concept store locations. If the product is not available, we can ship it your home free of charge. Terms and conditions apply.

Question 14

Can I return product purchased at Myer and David Jones to a Unison store?

Accepted Answer

If a product is purchased at a Myer or David Jones site, it can not be returned to a standalone concept location, or to Unison online.

Question 15

Authority to Leave (ATL)

Accepted Answer

For your convenience, Authority to Leave (“ATL”) will be selected by default at checkout. By proceeding with your order where ATL remains selected, you expressly consent to your order being delivered and left unattended at your nominated shipping address in a safe place without requiring a signature (“ATL delivery”), or taken to your nearest collection point for later collection where a safe place is not available. By proceeding with ATL, you acknowledge and agree that delivery will be deemed to have occurred once the parcel has been left at the address provided, and the risk of loss or damage passes to you at that time. Proof of delivery provided by the carrier will be accepted as conclusive evidence of delivery. Unison will not be liable for any loss, theft or damage to parcels after they have been delivered under ATL, and parcels will not be replaced or refunded (unless otherwise required by law). You may opt out of ATL by unticking the relevant box during the checkout process. If ATL is deselected, a signature will be required on delivery, or your parcel will be taken to a collection point if no one is available to receive it. Authority to Leave (ATL) is only available for AU and NZ. ATL is not offered for international countries outside of NZ.

FAQs

25% Off Everything Terms & Conditions

25% Off Everything Terms & Conditions

When will my order be dispatched?

When will my order be dispatched?

How can I track my order?

How can I track my order?

My order is missing an item, will it be delivered separately?

My order is missing an item, will it be delivered separately?

Can I make changes to my order once placed?

Can I make changes to my order once placed?

I have received the wrong order. Who should I contact?

I have received the wrong order. Who should I contact?

Why is my delivery delayed?

Why is my delivery delayed?

How do I return an online order?

How do I return an online order?

How can I return a Zippay or Afterpay purchase?

How can I return a Zippay or Afterpay purchase?

I received a faulty item. What do I do?

I received a faulty item. What do I do?

Do you offer click and collect?

Do you offer click and collect?

Why have I received a fraud verification email?

Why have I received a fraud verification email?

What is Store to Door?

What is Store to Door?

Can I return product purchased at Myer and David Jones to a Unison store?

Can I return product purchased at Myer and David Jones to a Unison store?

Authority to Leave (ATL)

Authority to Leave (ATL)