Delivery
Please note that during major promotions and periods of high demand there may be dispatch delays. In these cases please allow additional time to receive your order.Australia delivery
International delivery
Order tracking
Australian Delivery
Standard Delivery:
Order Total | Cost | Time Estimate |
|---|---|---|
$0-$99.99 | $10.00 | 3-5 Business Days from dispatch |
$100.00+ | FREE | 3-5 Business Days from dispatch |
Express Delivery:
Order total | Cost | Time Estimate |
|---|---|---|
All Orders | $14.95 | 1-2 Business Days from dispatch |
During popular sales and promotions Unison Online may be unable to dispatch your order in full because one or more products are out of stock as we prepare to dispatch your order. If this occurs, you will receive an email notification about the out of stock product(s) and an automatic refund to your payment method(s) used.
Unison Online may experience delays of up to three (3) business days in dispatching your order for delivery to you.
All Unison Online orders require a valid delivery address which complies with Delivery Service requirements. We use a real-time address validation service at checkout to assist you to enter and select a valid delivery address.
If you do not use the address validation service at checkout or manually override and enter an invalid delivery address, your order will be delayed until we can confirm a valid delivery address for your order.
All Unison Online orders are reviewed for fraud and suspicious activity. If you are a first-time customer to Unison Online or your payment has been identified by our payment partners as a potentially suspicious order, you will receive an email notification. Your order will then be manually reviewed. Your order will be delayed until we can confirm your identity and verify your order.
Destination | Delivery Service |
|---|---|
Australia | Australia Post |
Australia | StarTrack |
International | DHL Express |
In very rare situations, your Unison Online order may have been damaged in-transit by the Delivery Service. Please read our Returns Policy to find the right returns option
If you have an order with multiple items, these items may only be available for dispatch from separate locations (a maximum of 3 locations).
In this instance, your order will be split into multiple orders and will be delivered separately under different tracking numbers.
Each time your order is split, you will receive an email notification with the new order details. There will not be any additional shipping charges applied to split orders.
If you have any issues with the additional tracking number for the missing product/s, please contact our Customer Care team so that they can assist you.
If unfortunately, we are unable to fulfill one of the items within your order we will refund you.
International Delivery
New Zealand Delivery:
Order Total | Cost | Time Estimate |
|---|---|---|
$0-$199.99 AUD | $10.00 AUD | 4-10 Business Days from dispatch |
$200.00+ AUD | FREE | 4-10 Business Days from dispatch |
International Delivery:
Order Total | Cost | Time Estimate |
|---|---|---|
$0-$199.99 AUD | $20.00 AUD | 4-10 Business Days from dispatch |
$200.00+ AUD | FREE | 4-10 Business Days from dispatch |
Please see below for the full list of countries Unison delivers to:
Austria | Germany | Jersey | South Korea |
Bahrain | Greece | Luxembourg | Spain |
Belgium | Hong Kong | Netherlands | Sweden |
Brunei | Iceland | New Zealand | Switzerland |
Canada | India | Norway | Taiwan |
China (PRC) | Ireland | Oman | United Arab Emirates (UAE) |
Denmark | Isle of Man | Portugal | United Kingdom (UK) |
Fiji | Israel | Qatar | United States of America (USA) |
Finland | Italy | Saudi Arabia | |
France | Japan | Singapore |
[1] Delivery Cost does not include any applicable import taxes and customs duties for your order. You are responsible for the payment of any applicable taxes and duties for your order. In compliance with Australian export regulations, we must declare the exact value of all products ordered and mark them dutiable as "merchandise". The law prohibits us from marking any order as a "gift" even if you are placing an order with the intention of sending a gift to a recipient. Please check with your country's customs service for further information.
[2] Customs inspections may result in Delivery Estimate delays.
Unison Online orders are usually dispatched within two (2) business days.
When your order is dispatched to the Delivery Service, we will email you with your Tracking Number to track your order.
You can track your order using the below Delivery Service links:
Destination | Delivery Service Tracking | Phone Number |
|---|---|---|
Australia | Australia Post | 13 76 78 |
Australia | Star Track (same day only) | 13 13 20 |
International | DHL Express | DHL Website |
During popular sales and promotions Unison Online may be unable to dispatch your order in full because one or more products are out of stock as we prepare to dispatch your order. If this occurs, you will receive an email notification about the out of stock product(s) and an automatic refund to your payment method(s) used.
Unison Online may experience delays of up to three (3) business days in dispatching your order for delivery to you.
All Unison Online orders require a valid delivery address which complies with Delivery Service requirements. We use a real-time address validation service at checkout to assist you to enter and select a valid delivery address.
If you do not use the address validation service at checkout or manually override and enter an invalid delivery address, your order will be delayed until we can confirm a valid delivery address for your order.
All Unison Online orders are reviewed for fraud and suspicious activity. If you are a first-time customer to Unison Online or your payment has been identified by our payment partners as a potentially suspicious order, you will receive an email notification. Customer Service will then manually review your order. Your order will be delayed until we can confirm your identity and verify your order.
If you have not received your French Connection Online order within 10 business days, please contact Customer Service, and we will request an investigation with the responsible Delivery Service.
Destination | Delivery Service |
|---|---|
Australia | Australia Post |
Australia | Star Track |
International | DHL Express |
In very rare situations, your Unison Online order may have been damaged in-transit by the Delivery Service. Please read our Returns Policy to find the right Return Option
If you have an order with multiple items, these items may only be available for dispatch from separate locations (a maximum of 3 locations).
In this instance, your order will be split into multiple orders and will be delivered separately under different tracking numbers.
Each time your order is split, you will receive an email notification with the new order details. There will not be any additional shipping charges applied to split orders.
If you have any issues with the additional tracking number for the missing product/s, please contact our Customer Care team so that they can assist you.
If unfortunately, we are unable to fulfill one of the items within your order we will refund you.