Delivery
Please note that during major promotions and periods of high demand there may be dispatch delays. In these cases please allow additional time to receive your order.Australia delivery
International delivery
Order tracking
Christmas Delivery
Authority to Leave (ATL)
Australian Delivery
Standard Delivery:
| Order Total | Cost | Time Estimate |
|---|---|---|
| $0-$99.99 | $10.00 | 3-5 Business Days from dispatch |
| $100.00+ | FREE | 3-5 Business Days from dispatch |
Express Delivery:
| Order total | Cost | Time Estimate |
|---|---|---|
| All Orders | $14.95 | 1-2 Business Days from dispatch |
International Delivery
New Zealand Delivery:
| Order Total | Cost | Time Estimate |
|---|---|---|
| $0-$199.99 AUD | $10.00 AUD | 4-10 Business Days from dispatch |
| $200.00+ AUD | FREE | 4-10 Business Days from dispatch |
International Delivery:
| Order Total | Cost | Time Estimate |
|---|---|---|
| $0-$199.99 AUD | $20.00 AUD | 4-10 Business Days from dispatch |
| $200.00+ AUD | FREE | 4-10 Business Days from dispatch |
Please see below for the full list of countries Unison delivers to:
| Austria | Germany | Jersey | South Korea |
| Bahrain | Greece | Luxembourg | Spain |
| Belgium | Hong Kong | Netherlands | Sweden |
| Brunei | Iceland | New Zealand | Switzerland |
| Canada | India | Norway | Taiwan |
| China (PRC) | Ireland | Oman | United Arab Emirates (UAE) |
| Denmark | Isle of Man | Portugal | United Kingdom (UK) |
| Finland | Italy | Saudi Arabia | |
| France | Japan | Singapore |
[1] Delivery Cost does not include any applicable import taxes and customs duties for your order. You are responsible for the payment of any applicable taxes and duties for your order. In compliance with Australian export regulations, we must declare the exact value of all products ordered and mark them dutiable as "merchandise". The law prohibits us from marking any order as a "gift" even if you are placing an order with the intention of sending a gift to a recipient. Please check with your country's customs service for further information.
[2] Customs inspections may result in Delivery Estimate delays.
[3] To our United States of America Customer: We’re temporarily not delivering to the United States. For any queries, please contact our Customer Service team. We apologise for any inconvenience caused.
Unison Online orders are usually dispatched within two (2) business days.
When your order is dispatched to the Delivery Service, we will email you with your Tracking Number to track your order.
You can track your order using the below Delivery Service links:
| Destination | Delivery Service Tracking | Phone Number |
|---|---|---|
| Australia | Australia Post | 13 76 78 |
| Australia | Team Global Express | 13 18 43 |
| International | DHL Express | DHL Website |
Australian Christmas Delivery
Standard Delivery - Order by Monday, 15 December (WA & NT Wednesday, 10 December)
Express Delivery - Order by Thursday, 18 December
Click & Collect - Order by Sunday, 21 December and collect within one business day in select stores.
For your convenience, Authority to Leave (“ATL”) will be selected by default at checkout.
By proceeding with your order where ATL remains selected, you expressly consent to your order being delivered and left unattended at your nominated shipping address in a safe place without requiring a signature (“ATL delivery”), or taken to your nearest collection point for later collection where a safe place is not available.
By proceeding with ATL, you acknowledge and agree that delivery will be deemed to have occurred once the parcel has been left at the address provided, and the risk of loss or damage passes to you at that time. Proof of delivery provided by the carrier will be accepted as conclusive evidence of delivery.
Unison will not be liable for any loss, theft or damage to parcels after they have been delivered under ATL, and parcels will not be replaced or refunded (unless otherwise required by law).
You may opt out of ATL by unticking the relevant box during the checkout process. If ATL is deselected, a signature will be required on delivery, or your parcel will be taken to a collection point if no one is available to receive it.