Returns

In addition to your Statutory Rights, the Unison Returns Policy sets out how you can return your purchase from a Unison Concept Store, or Unison Online (excluding Unison concession store in Myer and David Jones) because you:

• Changed your mind; or
• Purchased an incorrect size and the product doesn't fit.

You can return your purchase for an exchange or refund under this Returns Policy if:

• The product is returned within the 30 day returns timeframe
• You return the product in its original condition, unworn and with the tags attached (and the product is not an Excluded Product)
• You supply the store receipt/tax invoice or online order confirmation email as proof of purchase

We are sure that they will love your choice, however, to allow for the purchase of gifts, all full-price purchases made from the 17th of November can be exchanged in-store and returned online until the 11th of January 2026 or within 30 days.

• Refund - The product can be returned for a refund to the payment method originally used for purchase. See below for more information.
• Instant Product Exchange - The product can be returned for an instant product exchange for a product of the same price or by paying the difference, a product of a higher price.
• Returns/Gift Card - You can return your product in exchange for a gift card.

Step 1. Fill and print out the ‘Return by Post’ form
If the Return by Post Form is incomplete or not included with your return, the return may be returned to sender.

Step 2. Post your parcel to our Online Returns Warehouse
Postage costs for the "return to online" return option are non-refundable under this returns policy.

Step 3. Your return will be processed within 2 weeks of receipt
When your return is processed, we will send you an email to confirm that your refund has been processed.