Returns

Unless required by local law, the following items are excluded from our returns policy, and cannot be returned because of change of mind or incorrect size/fit.

• Gift cards (including eGift Cards)
• Swimwear (except where hygiene seals are intact)
• Underwear/Lingerie
• Hair accessories
• Jewellery
• Face Masks

Online purchases made using AfterPay or ZipPay can be returned by post or into one of our Unison concept stores for a refund to your AfterPay or ZipPay account.

Cannot be returned to a Myer or David Jones concession store.

If you believe your item may be faulty or not as described, you are entitled to request an exchange or refund upon inspection by a Unison staff member. All products must undergo an inspection to clearly identify the fault before a resolution is provided.

Unison reserves the right not to accept the return of a faulty product where we inspect the product and reasonably assess that the fault is a result of:

• Damage caused by neglect or misuse (for example, treatment inconsistent with the product's care instructions or wash guide); or
• Usual wear and tear following use of the product.

You can arrange an inspection of your garment by heading into any of our Unison stores for an assessment. Alternatively, you can arrange an inspection via post to our Online facility. Please contact Customer Care for further information.

[1] Full price products (also known as "white sticker") includes Full Price products purchased during promotional events (such as a time-limited store wide discount event).

[2] Unison Stores: Sale and Outlet products are identified by their "red sticker". Unison Online: Sale and Outlet products are identified by their advertisement in the "Sale" or "Outlet" categories.

[3] Return options are only available at Unison Stores in the same country as the Purchase Location which stock the same class or category of product that you would like to return. For example, Unison Outlet Stores which only stock Sale products can only accept the return of Sale Products and cannot accept the return of Women's or Men’s Full price products.

[4] If your purchase is eligible for a refund, the same payment used for the purchase, must be used for the refund. You must present photo identification at the time of refund. Your photo identification and the cardholder or account name associated with the payment used must match. If this is not possible, a Returns/Gift Card will be issued for the refund amount.

[5] Unison is not liable for the in-transit damage or loss of products returned by post to Unison Online Returns. Unison recommends that you only use post services with insurance and tracking. Please allow two (2) weeks for your return to be processed once received by Unison Online returns.

[6] Delivery fees for Unison Online purchases and postage costs for the "return to online" return option are non-refundable under this returns policy.

Purchases made using a gift card; pre-paid Visa or Mastercard, will be available for in-store exchange, or alternatively the funds can be re-issued on a Unison branded gift card.

Unison products purchased at a department store (also known as concession store) are subject to the department store's returns policy. Please contact the department store to confirm their returns policy.

International purchases can be sent back to our Online Returns Facility at your own cost (unless faulty or not as described). Please contact our

Customer Care team

In accordance with the Unison Returns Policy, Unison Online purchases paid with Afterpay or Zippay can be returned to the Unison Online Returns Warehouse for a refund to their respective account, or alternatively at one of our store locations (excluding Myer or David Jones locations)

It is not possible to exchange Afterpay and Zippay purchases at our Online Returns Warehouse.

International purchases can be sent back to our Online Returns Facility at your own cost (unless faulty or not as described). Please

fill out the Return by Post Form to complete your return. If you believe your item is faulty, please contact our Customer Care team for more information.

[1] Full price products (also known as "white sticker") includes Full Price products purchased during promotional events (such as a time-limited store wide discount event).

[2] Unison Stores: Sale and Outlet products are identified by their "red sticker". Unison Online: Sale and Outlet products are identified by their advertisement in the "Sale" or "Outlet" categories.

[3] Return options are only available at Unison Stores in the same country as the Purchase Location which stock the same class or category of product that you would like to return. For example, Unison Outlet Stores which only stock Sale products can only accept the return of Sale Products and cannot accept the return of Women's or Men’s Full price products.

[4] If your purchase is eligible for a refund, the same payment used for the purchase, must be used for the refund. You must present photo identification at the time of refund. Your photo identification and the cardholder or account name associated with the payment used must match. If this is not possible, a Returns/Gift Card will be issued for the refund amount.

[5] Unison is not liable for the in-transit damage or loss of products returned by post to Unison Online Returns. Unison recommends that you only use post services with insurance and tracking. Please allow two (2) weeks for your return to be processed once received by Unison Label Online returns.

[6] Delivery fees for Unison Online purchases and postage costs for the "return to online" return option are non-refundable under this returns policy.