Returns
Returns Policy
Christmas Returns Policy
In-Store Returns
Returns Via Australia Post
Unison Returns Policy
In addition to your Statutory Rights, the Unison Returns Policy sets out how you can return your purchase from a Unison Concept Store, or Unison Online (excluding Unison concession store in Myer and David Jones) because you:
- Changed your mind; or
- Purchased an incorrect size and the product doesn't fit.
You can return your purchase for an exchange or refund under this Returns Policy if:
- The product is returned within the 30 day returns timeframe
- You return the product in its original condition, unworn and with the tags attached (and the product is not an Excluded Product)
- You supply the store receipt/tax invoice or online order confirmation email as proof of purchase
Unless required by local law, the following items are excluded from our returns policy, and cannot be returned because of change of mind or incorrect size/fit.
- Gift cards (including eGift Cards)
- Swimwear (except where hygiene seals are intact)
- Underwear/Lingerie
- Hair accessories
- Jewellery
- Face Masks
Online purchases made using AfterPay or ZipPay can be returned by post or into one of our Unison concept stores for a refund to your AfterPay or ZipPay account.
Cannot be returned to a Myer or David Jones concession store.
If you believe your item may be faulty or not as described, you are entitled to request an exchange or refund upon inspection by a Unison staff member. All products must undergo an inspection to clearly identify the fault before a resolution is provided.
Unison reserves the right not to accept the return of a faulty product where we inspect the product and reasonably assess that the fault is a result of:
- Damage caused by neglect or misuse (for example, treatment inconsistent with the product's care instructions or wash guide); or
- Usual wear and tear following use of the product.
You can arrange an inspection of your garment by heading into any of our Unison stores for an assessment. Alternatively, you can arrange an inspection via post to our Online facility. Please contact Customer Care for further information.
Purchase Country | Statutory Rights |
|---|---|
Australia | Australian Consumer Law |
Hong Kong | Consumer Council |
New Zealand | Consumer Guarantee Act |
Singapore | Consumer Protection (Fair Trading) Act |
[1] Full price products (also known as "white sticker") includes Full Price products purchased during promotional events (such as a time-limited store wide discount event).
[2] Unison Stores: Sale and Outlet products are identified by their "red sticker". Unison Online: Sale and Outlet products are identified by their advertisement in the "Sale" or "Outlet" categories.
[3] Return options are only available at Unison Stores in the same country as the Purchase Location which stock the same class or category of product that you would like to return. For example, Unison Outlet Stores which only stock Sale products can only accept the return of Sale Products and cannot accept the return of Women's or Men’s Full price products.
[4] If your purchase is eligible for a refund, the same payment used for the purchase, must be used for the refund. You must present photo identification at the time of refund. Your photo identification and the cardholder or account name associated with the payment used must match. If this is not possible, a Returns/Gift Card will be issued for the refund amount.
[5] Unison is not liable for the in-transit damage or loss of products returned by post to Unison Online Returns. Unison recommends that you only use post services with insurance and tracking. Please allow two (2) weeks for your return to be processed once received by Unison Online returns.
[6] Delivery fees for Unison Online purchases and postage costs for the "return to online" return option are non-refundable under this returns policy.
We are sure that they will love your choice, however, to allow for the purchase of gifts, all full-price purchases made from the 17th of November can be exchanged in-store and returned online until the 11th of January 2026 or within 30 days.
Returns Options
- Refund - The product can be returned for a refund to the payment method originally used for purchase. See below for more information.
- Instant Product Exchange - The product can be returned for an instant product exchange for a product of the same price or by paying the difference, a product of a higher price.
- Returns/Gift Card - You can return your product in exchange for a gift card.
Product | Location | Payment | Exchange | Refund | Gift Card |
|---|---|---|---|---|---|
Full Priced | Concept | Any | Yes | Yes | Yes |
Sale | Concept | Any | Yes | No | No |
Purchases made using a gift card; pre-paid Visa or Mastercard, will be available for in-store exchange, or alternatively the funds can be re-issued on a Unison branded gift card.
Product | Payment | Exchange | Refund | Gift Card |
|---|---|---|---|---|
Full Priced | Any | Yes | Yes | Yes |
Sale | Any | Yes | Yes | Yes |
Unison products purchased at a department store (also known as concession store) are subject to the department store's returns policy. Please contact the department store to confirm their returns policy.
International purchases can be sent back to our Online Returns Facility at your own cost (unless faulty or not as described). Please contact our Customer Care team
Returns Via Post
Step 1. Fill and print out the ‘ Return by Post Return by Post Form
If the
Step 2. Post your parcel to our Online Returns Warehouse
Postage costs for the "return to online" return option are non-refundable under this returns policy.
Step 3. Your return will be processed within 2 weeks of receipt
When your return is processed, we will send you an email to confirm that your refund has been processed.
In accordance with the Unison Returns Policy, Unison Online purchases paid with Afterpay or Zippay can be returned to the Unison Online Returns Warehouse for a refund to their respective account, or alternatively at one of our store locations (excluding Myer or David Jones locations)
It is not possible to exchange Afterpay and Zippay purchases at our Online Returns Warehouse.
International purchases can be sent back to our Online Returns Facility at your own cost (unless faulty or not as described). Please
fill out the Return by Post Form to complete your return. If you believe your item is faulty, please contact our Customer Care team for more information.
[1] Full price products (also known as "white sticker") includes Full Price products purchased during promotional events (such as a time-limited store wide discount event).
[2] Unison Stores: Sale and Outlet products are identified by their "red sticker". Unison Online: Sale and Outlet products are identified by their advertisement in the "Sale" or "Outlet" categories.
[3] Return options are only available at Unison Stores in the same country as the Purchase Location which stock the same class or category of product that you would like to return. For example, Unison Outlet Stores which only stock Sale products can only accept the return of Sale Products and cannot accept the return of Women's or Men’s Full price products.
[4] If your purchase is eligible for a refund, the same payment used for the purchase, must be used for the refund. You must present photo identification at the time of refund. Your photo identification and the cardholder or account name associated with the payment used must match. If this is not possible, a Returns/Gift Card will be issued for the refund amount.
[5] Unison is not liable for the in-transit damage or loss of products returned by post to Unison Online Returns. Unison recommends that you only use post services with insurance and tracking. Please allow two (2) weeks for your return to be processed once received by Unison Label Online returns.
[6] Delivery fees for Unison Online purchases and postage costs for the "return to online" return option are non-refundable under this returns policy.