FAQs

Online orders are usually dispatched within five (5) business days, however during promotions, there may be additional delays.

You can track your order using the below delivery service links:

When your online purchase is complete you will receive an email containing your order confirmation and delivery details. We will also provide you with a link that will allow you to track and trace the status of your delivery at any time.

If you do not receive a tracking link please

contact our Customer Care team

If you have an order with multiple items, these items may only be available for dispatch from separate locations (a maximum of 3 locations).

In this instance, your order will be split into multiple orders and will be delivered separately under different tracking numbers.

Each time your order is split, you will receive an email notification with the new order details. There will not be any additional shipping charges applied to split orders.

If you have any issues with the additional tracking number for the missing product/s, please contact our

Customer Care team

If unfortunately, we are unable to fulfil one of the items within your order we will refund you.

Unfortunately, we are unable to change or cancel your order once it is placed.

Delivery address changes can be made via Australia Post or Team Global Express as long as the order is still in transit. Please visit

MyPost

For international orders, please contact DHL

here

Please contact our

Customer Care team

During popular sales and promotions:

We will endeavour to meet our normal delivery timeframe however during popular sales and promotions we may experience delays.

International delivery customs delay:

Customs inspections may result in additional delivery delays.

Please see our

Returns Policy

All orders purchased via Zippay and Afterpay can be returned to our online store via post or at one of our concept store locations (excluding Myer and David Jones locations).

For details on how you can return a Zippay or Afterpay purchase please click

here

If for some reason you receive a faulty item within your order please do not hesitate to contact our

Customer Care team

We offer click and collect in selected stores.

For your protection all orders are reviewed for fraud and suspicious activity.

If you are a first-time customer or your payment has been identified by our payment partners as a potentially suspicious order, you will receive an email notification. Your order will then be manually reviewed. Your order will be held until we can confirm your identity and verify your order.

Store to Door is a complimentary service available at our concept store locations. If the product is not available, we can ship it your home free of charge. Terms and conditions apply.

If a product is purchased at a Myer or David Jones site, it can not be returned to a standalone concept location, or to Unison online.